Our Services
Creating a plan that works for YOU!
Get the most from your iid solution with comprehensive services and support that help you achieve a fast return on investment and provide a lower cost of ownership over the life of your solution. The Professional Services team within iid are integral, not only to the success of our business, but also, the success of any projects implemented by our clients. iid provide a flexible, well structured professional services program which is designed and shaped to meet your specific requirements because we understand that every organisation is unique and has different drivers and needs. We want you to realise a rapid "Time-to-benefit" implementation whilst also equipping you for the journey ahead. Our Support team are on hand, online and on the phone when you need assistance.It doesn't end there;
iid enhanced interaction™
Provides a superior “end to end” customer acquisition process.
iid enhanced interaction™ delivers human intervention within the customer registration process at the point where KYC failure or customer disconnect occurs.
Our customer registration contact team are available to perform manual, off-line follow-up as part of the customer sign-up process to boost your acquisition rates, reduce customer drop-off and enhance the customer experience with a simple sign-up journey.
The team are able to conduct outbound follow-up and re-working of failed or “referred” on-line KYC applications as well as handling inbound customer transactional queries to give you an enhanced customer up-lift. This will also improve the return you realize from the marketing investment you have already made to attract these customer applications.
All of our contact team have been highly trained and are security screened and regularly audited.
iid Education Services
We don't believe that one size fits all
iid customer training is tailored to the scope complexity and geographical location of each individual project. Our professional services team will work with you to define the best approach for your specific project to make sure that we deliver to your expectations and you realise your business goals efficiently and without pain. We offer a wide variety of educational offerings to help your employees work better, smarter, and more productively, whether it's online, onsite at your organisation, or anywhere else you decide.
System Health-check
Optimise, Innovate, Improve !
By regularly examining the results and match rates that we are delivering, we will work with you to optimise the effectiveness and efficiency of your system use and processes. We want to make sure you are not only meeting your regulatory compliance obligations and business case requirements but you are getting excellent value for money. We will monitor the system performance and benchmark your business against other organisations in your business sector.
AML Compliance Consultancy
Why not try our half-day JMLSG workshop ?
iid provide bespoke compliance and regulatory solutions to the e-money, gaming, investment and pre-paid sectors. With years of experience, we can deliver practical, cost-effective solutions to a variety of businesses from small UK start ups to FTSE100 listed and international firms and regulators. Our expertise in regulation delivers measurable results affordably, whilst our approach means you gain sustainable results and an increase in knowledge and understanding within your organisation that reduces the costs of meeting your Anti-Money Laundering regulatory requirements in the future.
KYC (Know your Customer) Consultancy
Smarter, Safer Transactions
Whether you have to Know Your Customer (KYC) for regulatory compliance reasons or to safeguard your organisation from fraud, protect your company's reputation or because you just want to understand who you are interacting with, iid can help you to meet your requirements. Our expertise delivers measurable results affordably, whilst our approach means you gain sustainable results and an increase in knowledge and understanding within your organisation that reduces the costs of meeting your requirements in the future.
Many organisations are currently obliged to carry out some form of CDD (Customer Due Diligence) under various legislative regulations and will either do this using a manual process or risk non-compliance. With private members bills being proposed in parliament for increased legislation to protect the young and vulnerable, regulation will only become tighter and more onerous.
The EU 3rd Anti Money Laundering (AML) Directive 2007, Proceeds of Crime Act and Counter Terrorism Act 2008 are just a few regulations that insist on EDD (Enhanced Due Diligence) where organisations must be able to identify the integrity of an individual and provide an auditable log that the EDD has taken place. In this age of accountability, It is not just enough to carry out the identity verification checks, organisations have to keep an auditable log of what information was checked, when the check was done, by whom and the results of the verification. The iid solution will automatically hold the audit trail that can be queried at any time in the future.
KYE Consultancy
Do you really know your employees?
Know Your Employee (KYE) background screening and pre-employment screening due diligence is becoming business critical. Organisations need to verify that the individuals they employ are who they say they are and that they are entitled to work and have the correct identity attributes I.e. age, qualifications, criminal history etc... We have over 18 years experience in Human Capital Management and recruitment. We are also a provider of Workforce HR software solutions which makes us ideally qualified to offer organisations advice on regulatory requirements and best practice when on-boarding employees or contractors.
During a recent routine screening exercise with a UK retailer, it was discovered that 17% of the individuals they employed had anomalies that they hadn't declared to their employer. Some of these anomalies related to the wrong age been given, incorrect address, impersonation and no right to work.
FSA Compliance
We don't just quote the rules, we deliver solutions.
iid provide bespoke compliance and regulatory solutions to the e-money, gaming, investment and pre-paid sectors. With years of experience, we can deliver practical, cost-effective solutions to a variety of businesses from small UK start ups to FTSE100 listed and international firms and regulators. Our expertise in regulation delivers measurable results affordably, whilst our approach means you gain sustainable results and an increase in knowledge and understanding within your organisation that reduces the costs of meeting your regulatory requirements in the future. We work proactively with Firms to not only guide them through the UK regulatory regime and FSA requirements, but also to impart that knowledge and experience through structured guidance and training programmes to raise the knowledge of your own in-house staff.
Our aim is not to become a long term drain on resources, but to promote information and experience sharing. We provide the skill-set necessary for you to succeed in the challenges faced within the UK Regulated environment.
Customer Acquisition Consultancy
Optimise acquisition cost. Enhance consumer experience.
With a strong knowledge of the retail, recruitment, on-line gaming and financial sectors and a rich network of influential contacts in these markets, iid can offer flexible expertise and advice and cost effective solutions to fit the specific needs of each client. Our consultants have considerable regulatory, marketing and business experience, which means that they can also advise you on strategy, viability and wider system issues that may impact on the project and ensure the solution is practical for your business.
